Citizen Grievances & SLA Redressal
Strict SLA TimersCitizen grievance intake, scholarship appeals, legal rights aid, and automated escalation timers.
Active Cases
24 Open
Scholarships, legal & civic aid
SLA Adherence Rate
99.4%
Zero Overdue Violations
Avg. Resolution Speed
18.2 Hours
Target 48h benchmark
Urgent Escalations
2 Urgent
Priority response assigned
Active Citizen Grievance & Aid Docket
| Case # & Subject | Type | Constituent / Beneficiary | Priority | SLA Countdown | Status | Assigned Officer | Actions |
|---|---|---|---|---|---|---|---|
|
CSE-2026-001
Higher Education Scholarship Disbursement Delay - Ward 14
|
Scholarship Appeal |
Suman Kumari (B.Tech 2nd Year Student)
|
Urgent | 14 Hours (SLA: 24h) | In Progress |
Pooja Verma
|
|
|
CSE-2026-002
Request for Clean Drinking Water RO Filter at Community Skill Center
|
Civic Infrastructure Petition |
Residents Welfare Association, Block C
|
High | 32 Hours (SLA: 48h) | Vendor Approved |
Rohan Sen
|
|
|
CSE-2026-003
Legal Rights Aid & Domestic Violence Protection Guidance
|
Legal Rights Assistance |
Confidential Beneficiary
|
Urgent | 6 Hours (SLA: 24h) | Assigned to Advocate |
Adv. Meenakshi S.
|
|
|
CSE-2026-004
Form 10BE Filing & 80G Certificate Verification Query
|
Donor Support & Compliance |
Kunal Deshmukh (Deshmukh Industries)
|
Medium | Met in 4 Hours (Target 72h) | Resolved |
Finance Desk
|